Return and Exchange Policy

At Bin Fiaz Online Islamic Store, we take great pride in the premium quality of our Islamic caps, Namaz topis, and traditional Romals. Each item is thoroughly inspected and carefully packed before dispatch to ensure you receive the very best.

However, if something isn't right with your order, we are here to help you resolve it quickly under our standard policy conditions.

1. 5-Day Return & Exchange Window

  • We offer a strict 5-day Return and Exchange Policy.

  • This means you have exactly 5 days after receiving your item to request a return or exchange if the product is damaged, defective, or incorrect. Any requests made after 5 days will unfortunately not be entertained.

2. "Change of Mind" is NOT Acceptable

  • Please note that we do not accept returns or exchanges due to a change of mind (e.g., if you simply decided you no longer want the design, color, or pattern after delivery).

  • We highly encourage our customers to carefully read product descriptions, check size charts for caps, and select their preferred variants before finalizing their order.

3. Valid Conditions for Return or Exchange

An exchange or return will only be processed under the following circumstances:

  • Damaged Items: The product arrived physically torn, damaged, or broken during transit.

  • Defective Items: The product has a manufacturing defect (e.g., faulty stitching).

  • Wrong Product Sent: You received a cap style, size, or Romal color different from what you originally ordered.

4. Eligibility Criteria for Items

To be eligible for an exchange, your item must meet the following conditions:

  • It must be completely unused, unwashed, unworn, and in the same condition that you received it.

  • Due to health, hygiene, and Shari'ah principles, Islamic headwear and caps cannot be exchanged or returned if they show signs of wear or hair residue.

  • The item must be in its original packaging with all tags attached.

5. How to Initiate a Return or Exchange

If you receive a damaged or wrong item, please follow these steps within 5 days:

  1. Take a clear photo or a short unboxing video showing the damage or the incorrect item.

  2. Contact our customer support team immediately via WhatsApp at 03228774437 - 
    03078774437     or email us at binfiaz029@gmail.com Provide your Order Number (e.g., #BF1001) and attach the photo/video proof.

  3. Once our team verifies the issue, we will guide you on the return process, and we will ship your replacement.