Terms & Conditions

Welcome to Bin Fiaz Online Islamic Store. These Terms and Conditions outline the rules, regulations, and guidelines for the use of Bin Fiaz's Website, located at binfiaz.com.

By accessing this website and/or placing an order with us, we assume you accept these terms and conditions in full. Do not continue to use Bin Fiaz if you do not agree to all of the terms and conditions stated on this page.

1. E-Commerce Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.

  • You may not use our premium products (Islamic caps, Namaz topis, and traditional Romals) for any illegal or unauthorized purpose.

  • A breach or violation of any of the Terms will result in an immediate termination of your services and the immediate cancellation of any pending orders.

2. Accuracy of Product Information & Pricing

  • We strive to display the fabrics, embroidery, colors, and images of our caps and Romals as accurately as possible. However, we cannot guarantee that your device’s display will perfectly reflect the actual fabric texture or color shade.

  • Prices for our products are subject to change without notice.

  • We reserve the right to modify or discontinue any product design at any time without prior notice.

3. Fixed Shipping & Delivery Policy

  • To ensure transparency, Bin Fiaz charges a fixed flat-rate delivery fee nationwide across Pakistan.

  • Delivery timelines provided at checkout are estimates handled by our third-party courier partners. Bin Fiaz is not liable for unexpected logistical delays caused by weather conditions, political strikes, or festive holiday rushes (e.g., Eid seasons).

4. Orders and Verification (Cash on Delivery)

To maintain operational efficiency and protect our storefront from fraudulent activity:

  • For all Cash on Delivery (COD) orders, our customer support team reserves the right to contact you via phone call, SMS, or WhatsApp to verify your shipping details before dispatching the parcel.

  • If we do not receive order confirmation within 48 hours of placement, your order will be automatically cancelled.

  • If a customer refuses a verified COD parcel upon delivery without a valid, proven reason, Bin Fiaz reserves the right to permanently blacklist that customer's phone number and address from future purchases.

5. Strict 5-Day Return & Exchange Policy

  • We operate under a strict 5-day Return and Exchange window. If your product is physically damaged, defective, or incorrect upon arrival, you must contact us with photo/video proof within 5 days of delivery.

  • "Change of Mind" is strictly not acceptable. We do not accept returns or exchanges if you simply decide you no longer want the pattern, size, or color after the order has been delivered.

  • Due to hygiene and Shari'ah principles regarding headwear, any caps or Romals showing signs of wear, usage, or wash cannot be returned or exchanged under any circumstances.

6. Changes to Terms of Service

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website.