Muslim Jassaar Premium Structured Kufi Hat - Traditional Islamic Prayer Cap for Men

• What is included in the package?
  Every order includes the selected product, secure packaging, and any accessories mentioned on the product page.
• How long does delivery take?
  Standard delivery usually takes 3–7 business days depending on your location.
• Do you offer Cash on Delivery (COD)?
  Yes, Cash on Delivery is available in most cities across Pakistan.
• How can I track my order?
  Once your order is shipped, you will receive a tracking number via SMS or email.
• Can I exchange the product if the size doesn't fit?
  Yes, eligible products can be exchanged according to our Return & Exchange Policy.
• Is shipping available all over Pakistan?
  Yes, we deliver to most cities and towns across Pakistan.
• What payment methods do you accept?
  We accept Cash on Delivery and online payment methods where available.
• Are the product images real?
  Yes, we use high-quality product images to represent the actual product as accurately as possible.
• How can I contact customer support?
  You can contact our support team through WhatsApp, email, or the Contact Us page for any assistance.
• Is my personal information secure?
  Yes, all customer information is protected and handled securely according to our Privacy Policy.

Thank you for shopping at Bin Fiaz Online Islamic Store. We are committed to delivering your premium Islamic caps, Namaz topis, and traditional Romals to your doorstep safely and swiftly.

Below are the terms and conditions that constitute our Shipping Policy.

1. Fixed Shipping Charges

To keep your checkout experience simple and transparent, we do not use complicated weight or location calculations. We offer flat-rate, fixed delivery charges across Pakistan:

• Flat Delivery Fee: Rs.250 applies to all orders nationwide.

2. Order Processing Time

• All orders are processed within 1 to 2 business days (excluding Sundays and national holidays) after receiving your order confirmation and verifying your shipping details.

• You will receive a notification via SMS or Email once your package has been dispatched.

• Note: During high-demand Islamic festive seasons (such as Ramadan or Eid), processing times may take slightly longer due to high volume. We appreciate your patience.

3. Delivery Estimates

We offer secure nationwide delivery across Pakistan via trusted courier networks.

4. Cash on Delivery (COD)

• To ensure a secure and trustworthy shopping experience, we proudly offer Cash on Delivery (COD) services all over Pakistan.

• Please ensure that you provide a complete, accurate shipping address and an active mobile number so the courier rider can easily coordinate with you at the time of delivery.

5. Shipment Tracking

Once your package is handed over to our logistics partner a unique Tracking ID will be sent to you via SMS or Email. You can use this tracking number to monitor your shipment's progress in real-time.

6. Damages During Transit

Bin Fiaz takes the utmost care in packing your delicate embroidery caps and luxury Romals. However, if your package arrives physically damaged or torn due to handling during transit:

• Please take a clear photo or a short video of the damaged packaging immediately upon arrival.

At Bin Fiaz Online Islamic Store, we take great pride in the premium quality of our Islamic caps, Namaz topis, and traditional Romals. Each item is thoroughly inspected and carefully packed before dispatch to ensure you receive the very best.

However, if something isn't right with your order, we are here to help you resolve it quickly under our standard policy conditions.

1. 5-Day Return & Exchange Window

• We offer a strict 5-day Return and Exchange Policy.

• This means you have exactly 5 days after receiving your item to request a return or exchange if the product is damaged, defective, or incorrect. Any requests made after 5 days will unfortunately not be entertained.

2. "Change of Mind" is NOT Acceptable

• Please note that we do not accept returns or exchanges due to a change of mind (e.g., if you simply decided you no longer want the design, color, or pattern after delivery).

• We highly encourage our customers to carefully read product descriptions, check size charts for caps, and select their preferred variants before finalizing their order.

3. Valid Conditions for Return or Exchange

An exchange or return will only be processed under the following circumstances:

• Damaged Items: The product arrived physically torn, damaged, or broken during transit.

• Defective Items: The product has a manufacturing defect (e.g., faulty stitching).

• Wrong Product Sent: You received a cap style, size, or Romal color different from what you originally ordered.

4. Eligibility Criteria for Items

To be eligible for an exchange, your item must meet the following conditions:

• It must be completely unused, unwashed, unworn, and in the same condition that you received it.

• Due to health, hygiene, and Shari'ah principles, Islamic headwear and caps cannot be exchanged or returned if they show signs of wear or hair residue.

• The item must be in its original packaging with all tags attached.

5. How to Initiate a Return or Exchange

If you receive a damaged or wrong item, please follow these steps within 5 days:

1. Take a clear photo or a short unboxing video showing the damage or the incorrect item.

2. Contact our customer support team immediately via WhatsApp at 03228774437 - 
   03078774437 or email us at binfiaz029@gmail.com Provide your Order Number (e.g., #BF1001) and attach the photo/video proof.

3. Once our team verifies the issue, we will guide you on the return process, and we will ship your replacement.